New Build Assist Privacy Policy
Last Updated: 13/04/2025
1. Introduction
New Build Assist ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage the personal information we handle in connection with our services and website (https://newbuildassist.com.au, https://newbuildassist.com).
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the collection, use, and disclosure of your personal information as described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, email address, phone number, state/territory, postcode.
- Project Information: Details about your proposed new home build, including location (address if provided), land details, budget range, finance status (e.g., pre-approval), desired home type, size, features, lifestyle needs, and specific requirements.
- Communication Records: Records of our communications with you (emails, call notes, consultation notes).
- Website Usage Data: Information collected automatically when you visit our website, such as your IP address (potentially anonymised), browser type, operating system, pages visited, and time spent on site. This is typically collected via cookies (see Section 9).
- Information for Third Parties: Information required by mortgage brokers or builders to facilitate introductions or quotes, provided only with your consent (see Section 4).
3. How We Collect Personal Information
We collect personal information primarily through:
- Directly from You: When you fill out forms on our website (e.g., consultation booking, questionnaires), contact us via email or phone, or during consultations.
- Automatically: Through the use of cookies and analytics tools when you interact with our website.
4. Why We Collect and How We Use Your Personal Information (Purpose)
We collect and use your personal information for the primary purpose of providing our new home building guidance and support services, including:
- Responding to your inquiries and contacting you.
- Scheduling and conducting consultations.
- Understanding your needs, budget, and lifestyle requirements.
- Identifying and recommending suitable home designs and builders.
- Facilitating introductions to third parties (with your explicit consent):
- Mortgage Brokers: If you request assistance with finance, we may share necessary contact and financial context with a trusted mortgage broker partner to enable them to contact you.
- Builders: To allow builders to provide relevant information or quotes, we may share necessary contact details, project scope, budget range, and plans (if applicable) with selected builders.
- Coordinating independent building inspections with inspection companies as part of our service (requires sharing project address, builder details, stage of construction).
- Internal administrative purposes
- .Improving our website and services using aggregated, non-identifiable usage data.
- We will only use your personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect, unless we obtain your consent for other uses or are required by law.
5. Disclosure of Personal Information
As outlined above, we may disclose your personal information to the following third parties only with your prior consent or as necessary to provide the specific service you have requested:
- Selected Builders: For the purpose of introduction, design discussion, and quoting.
- Partner Mortgage Brokers: If you request finance assistance.
- Independent Building Inspection Companies: To schedule and facilitate inspections.
We take reasonable steps to ensure that these third parties are bound by privacy obligations concerning the protection of your personal information, but we are not responsible for their privacy practices.
We may also disclose personal information if required or authorised by Australian law or a court/tribunal order.
Your personal information may be processed or stored by certain service providers located outside of Australia (e.g., website hosting, CRM, email marketing platforms). By providing your information, you consent to this potential transfer.
6. Data Quality and Security
We take reasonable steps to ensure the personal information we collect is accurate, up-to-date, and complete. We also take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure through measures such as secure storage and access controls.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with our legal obligations. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. Please contact us using the details below to make such a request. We will respond within a reasonable period.
9. Cookies and Website Analytics
Our website uses cookies (small text files stored on your device) to enhance user experience and gather usage data. We may use cookies for:
- Website functionality.
- Analytics (e.g., using Google Analytics) to understand how visitors use our site, which helps us improve it. This data is typically aggregated and does not personally identify you.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
10. Complaints
If you believe we have breached the Australian Privacy Principles or have a complaint about our handling of your personal information, please contact us using the details below. We will investigate your complaint and respond to you within a reasonable timeframe. If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Policy Updates
We may update this Privacy Policy from time to time. The current version will always be posted on our website. We encourage you to review it periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us in writing at:
New Build Assist
PO Box 1450
Broadbeach Qld 4218
Copyright © 2025 New Build Assist. All rights reserved.